Your order will be meticulously prepared and dispatched with the utmost care. Once it has been collected by our trusted courier, your tracking number will be activated and a follow-up email will be sent, allowing you to monitor its journey to you.

Please note that tracking links may take up to 48 hours to become active. If you do not receive your tracking details or require assistance, our Client Services team will be delighted to help.

We partner with a selection of trusted international couriers, carefully chosen based on your location and the size of your order. You may select your preferred shipping method at checkout for a seamless and tailored delivery experience.

Please note that all orders require 24 to 48 hours for careful preparation before dispatch.

Estimated Delivery Times:

• Spain: 2 to 5 business days
• Europe: 3 to 7 business days

If you choose to personalize your GÁVVA, please allow an additional 5 business days for our artisans to complete the customization with the care and precision it deserves.

During periods of high demand—either within our atelier or with our shipping partners—slight delays may occur. Should there be any unexpected changes to your delivery timeframe, our team will reach out to you personally with an update.

Please note that deliveries to destinations requiring customs clearance may experience delays beyond GÁVVA’s control.

At this time, we offer shipping within Spain and throughout Europe. We look forward to expanding our delivery destinations in the near future.

For orders destined for Andorra, the Canary Islands, Ceuta, or Melilla, please contact our Client Services team.

If you’re outside these regions, we invite you to join our mailing list to receive the latest updates on international shipping.

We offer thoughtfully tailored shipping options across Spain and Europe, designed to provide you with a seamless and premium experience.

• Spain: Standard shipping is complimentary, except for the Balearic Islands (€15).
• Portugal: Standard shipping is (€10).
• Rest of Europe: Standard shipping is (€35).

We also provide an express delivery service (24–48 hours) for non-personalized orders, priced at (€15) within Spain.

We currently ship on a DDP (Delivery Duty Paid) basis to all European Union countries, excluding the Canary Islands, Andorra, Ceuta, and Melilla. This means all customs duties, taxes, and fees are fully covered by us—so you can enjoy a hassle-free delivery with no additional charges upon receipt.

For destinations outside these areas, shipments are made on a DDU (Delivery Duty Unpaid) basis. In such cases, any customs duties, taxes, or import fees imposed by the destination country are the responsibility of the recipient.

Should you have any questions about shipping options, fees, or customs, our dedicated Client Services team is at your disposal to provide assistance with care and attention.

In the event that your order is returned to us due to a failure to collect the package, a €30 fee will be applied. This amount covers the original and return shipping, as well as careful handling and restocking.

The fee will be respectfully deducted from your refund.

If you believe your order has arrived damaged or is not as expected, we kindly invite you to contact our Client Services team. Please include your order number, clear photographs, and a brief description of the issue.

Once we have received and reviewed the details, we will promptly assist you with the next steps.

At GÁVVA, every piece is created with care and intention. While we hope you are entirely satisfied with your purchase, we understand that sometimes a return may be necessary.

You are welcome to return your order within 14 days of delivery, provided that the item is in its original condition — unworn, unused, with all tags, labels, and entire packaging intact. For exchanges, please note you have 7 business days from the date of delivery, under the same conditions.

Please note:

• Personalized GÁVVA pieces are final sale. These items are uniquely tailored for you and, as such, cannot be returned or exchanged.
• Shipping fees from your original order are non-refundable.
• A return shipping fee of €15 (within Spain, Balearic Islands and Portugal) or €35 (for all other countries) will be deducted from your refund.
• Any customs or import duties associated with the return are the responsibility of the customer.

If you wish to return or exchange an item, please contact our Client Services team by email stating your order number, your intention to return or exchange, and a brief reason for the request.

Once we receive your message, we will personally guide you through the next steps to ensure a smooth and seamless process.

Please note that GÁVVA is not responsible for any loss or damage that may occur during the return or exchange shipment.

Important Notes:

• All returns must include a completed return form.
• Items must be shipped back within 14 days of delivery.
• We cannot accept returns of items that are worn, washed, altered, or damaged — unless the item was received in that condition and a claim has been submitted and accepted.
• Please ensure your parcel is securely sealed to avoid damage during transit.

Once your return has been received, carefully reviewed, and approved, you will receive a confirmation email from our team. Your refund will then be processed to your original form of payment within a maximum of 14 business days.

We are here to assist you every step of the way—if you encounter any issues or have questions, please don’t hesitate to contact our Client Services team. It will be our pleasure to help you.